General tips for buggy apps

If you're having trouble with an app, there are a few things you can do that will help most of the times.

First, try to shut down the app and run it again:

For iOS 7:
1) Press the Home button twice
2) To close the app, swipe the app screen up
3) Press the Home button go to your home screen

For iOS 6 and older:
1) Press the Home button twice
2) Press and hold one of the apps at the bottom of the screen
3) When the apps start shaking, you will notice a small red circle in the corner of each app
4) Tap the red circle to close the app
5) Press the Home button go to your home screen

If that didn't help, try rebooting your device:

1) Press and hold the sleep/wake button on top of your device until the screen goes darker
2) Confirm by sliding the button right
3) Wait until screen goes completely black
4) You can turn it back on by holding the sleep/wake button for a couple of seconds

Another thing to try is reinstalling the app:

1) Press and hold the app icon on the home screen until the apps start shaking
2) Tap the X in the corner of the app
3) Tap 'Delete' to uninstall the app
4) Press the Home button
5) You can now download and install the app as previously from the App Store

Note: To avoid being charged again, make sure you are on the same account

If these actions does not fix your issue, please contact us via the contact form.

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